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Derek Lawson - Plumbing, Los Angeles
Running my plumbing business comes with nonstop demands, but once Miriam stepped in, everything changed. She took so many tasks off my plate—handling calls, scheduling, following up with clients—and did it all with professionalism and care. Her customer service is top-notch, and I finally have time to focus on growing my business instead of drowning in the day-to-day. Working with her has been an absolute game changer.
Our Services
Call & Dispatch Management
We answer all calls live with professional care, schedule appointments directly into your CRM, and dispatch technicians promptly giving priority to urgent jobs. All client communication is handled thoroughly to ensure satisfaction and protect your reputation.
Business Development
We follow up on leads and open estimates to turn them into booked jobs, request payments from customers, manage a review program to boost your reputation and deliver detailed monthly performance reports highlighting top lead sources to help optimize your ad spend.
Lead Generation Marketing
We manage ad campaigns across Yelp, Google PPC, and Google Maps, with bi-annual SEO updates. We also oversee listings and lead flow on platforms like Yelp, Porch, BuildZoom, Thumbtack, and Angi continually optimizing for maximum ROI.
Operational Support
We handle material ordering and inventory management to ensure all supplies are available when needed, preventing project delays. Our financial tracking includes precise logging of all income and expenses, along with detailed monthly reports to support budgeting and tax preparation.
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At Blue Collar Office Management, we help hardworking service business owners reclaim their time, grow their profits, and finally run a business that doesn’t run them. With over 10 years of experience supporting trades like plumbing, roofing, HVAC, pest control, and general contracting, we deliver expert-level back-office support without the payroll headaches. From answering every call and booking every job, to dispatching crews, following up on leads, and managing invoices we become the office team you didn’t think you could afford.
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HOW WE WORK
Flat monthly fee
All Inclusive Office Management
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You want it all, done right, without thinking about it?
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Pay a fixed monthly retainer and get the full service
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Call answering Dispatching Follow-ups, Billing, Marketing support, Admin systems No hidden fees. No hourly billing. Just your office, fully managed.
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Partner Up with Us
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You’re booked with jobs but can’t afford full-time help?
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We become your office team no upfront cost.
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We answer every call, book every job, chase every lead… and we split the profits.
Test & Buy
Want to retire or
walk away?
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You’ve built something valuable but don’t want to keep running it forever.
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We run your business with our systems. If it proves scalable, we make an offer and buy you out.
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You get paid or stay on in a smaller role.
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It’s the smoothest exit strategy in the trades.
